Terms and Conditions

Terms and Conditions – Training and Behaviour 

1. Cancellations - 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. 

2. All payments are subject to a monthly payment plan; however, initial consultation fees will be invoiced and must be paid in advance to confirm your initial appointment. 

3.TPAW reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by TPAW, to constitute a risk to safety).

4. All dogs will be on lead during training unless prior agreement has been reached with TPAW.

5. The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the judgment of the trainer, for the safety of themselves, members of the public, other animals, and that of the recipient. In such circumstances, the decision to give a refund for that session (either complete or partial) is at the discretion of TPAW.

6. The trainer will apply personal judgement and cut short a training session, if necessary, if the trainer feels that the dog is not coping well. In the case of anxious dogs, the trainer may do the initial session with the owner only or split the initial consultation into two shorter sessions. 

7. Although TPAW cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term. 

8. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term. 

9. All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. TPAW accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.

10. TPAW holds relevant insurance with Petplan Sanctuary. However, any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow the advice of the trainer. 

11. Dogs must be always kept under control when the trainer enters your premises. Failure to do so (and any injury or damage caused by your dog/s being out of control) will be your full responsibility. In all cases, the trainer will meet you outside your premises first and, in some instances, we may work only outside… taking a hands-off approach and working at a distance (especially in cases of anxious dogs). 

11. In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions. 

12. You are happy for TPAW to share success stories about your dog via social media, including the sharing of photos.

13. You are happy to write a testimonial if requested.

14. You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from TPAW. Continued failure to do so may result in a termination of your support.

15. In the case of behavioural issues, you agree to give consent to work with us and are happy for us to contact your vet on your behalf. 

Terms and Conditions – rehabilitation walks/one to one training walks

1. Cancellations - 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. 

2. All payments are subject to a monthly payment plan; however, initial consultation fees will be invoiced and must be paid in advance to confirm your initial appointment. 

3. TPAW reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan and/or other dogs (where the continuing of said contract is deemed, by TPAW, to constitute a risk).

4. All dogs will be exercised on a lead during training walks unless prior agreement has been reached with TPAW and the disclaimer section of the contract has been signed.

5. The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the judgment of the trainer, for the safety of themselves, members of the public, other animals, and that of the recipient. In such circumstances, the decision to give a refund for that session (either complete or partial) is at the discretion of TPAW.

6. Although TPAW cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term.

7. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term.

8. All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. TPAW accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.

9. TPAW holds relevant insurance with Petplan Sanctuary. However, any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow the advice of the trainer.

10. Dogs must be always kept under control when the trainer enters your premises. Failure to do so (and any injury or damage caused by your dog/s being out of control) will be your full responsibility.

11. In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.

12. You are happy for TPAW to share success stories about your dog via social media, including the sharing of photos and videos.

13. You are happy to write a testimonial if requested.

14. You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from TPAW. Continued failure to do so may result in a termination of your support.  

Terms and Conditions of website 

1. INTRODUCTION

1.1 Website usage agreement between your business name and the user.

1.2 Use of this site constitutes agreement with the following terms and conditions. These terms and conditions are governed by and interpreted in line with English law. Please read these carefully.

1.3 This site is intended for the use by citizens of your country. This site in not intended for the distribution to, or use by, any persons in a country where such distribution or use would be contrary to local laws or regulations.

2. USE OF CONTENT

2.1 Throughout our website, trademarked names are indicated. However, rather that repeatedly show the trademark symbol, we state that we are using such names in an editorial contact with no intention of infringement of that trademark. Trademarked names, as always, remain the property of their respective companies.

2.2 We, or our licensers, own the copyright and all other intellectual property rights associated with the content save where otherwise stated.

2.3 We cannot warrant that use of the site will not be interrupted or unavailable due to any factors outside our control.

2.4 We are happy for you to download or print off copies of the content of this site (other than any quotation details) for your personal, non-commercial, use and information but, any copying or adaptation of the content, layout or code of this site, or the creation of an archive or database containing the content, for any business purpose or other commercial exploitation, without our specific consent will constitute copyright infringement.

2.5 If you do download or print of copies of the content you must retain any copyright or other intellectual property notices contained in the original material.

2.6 You may not copy, distribute or display the site or any part of it to third parties. You may not link to or mirror any part of the site. Any infringement of any intellectual property rights in this manner will result in appropriate legal action.

2.7 Any rights not expressly granted in these terms are reserved.

3. CHANGES

3.1 We are continually seeking to update and improve the site. Therefore, we may make changes to any part of the site as well as these conditions and you will be bound by changes from the time you next access the site.

3.2 No purported modification of these conditions will be effective until we countersign it.

4. DOWNLOADS

4.1 You must ensure that any software downloaded from the internet to your computer is suitable for use on your computer and that it is virus free. This applies to any software downloaded from this site so you must check all your software loaded from this site and ensure it is compatible with your computer.

5. DISCLAIMER

5.1 The information on this site is provided on an ‘as is’ and ‘as available’ basis. We try to ensure, but do not guarantee or warrant, the accuracy or completeness, availability or reliability of the information on our website. Our aim is to keep this information timely and accurate. If errors are brought to our attention we will try and correct them.

5.2 We exclude any warranty, express or implied, as to the quality or fitness for a particular purpose of any of the content on this site.

5.3 We reserve exclusive right at our sole discretion to alter, limit or discontinue part of this site. Under no circumstances shall we be liable for any loss, damage or liability or expense suffered which is claimed to result from the use of this site, including without limitation, any fault, error, omission, interruption or delay. Use of this site is at the user’s sole risk.

5.4 We make every effort to minimise disruption caused by technical errors. However, some data or information on our site may have been created or structured in files or formats, which are not error-free, and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. We accept no responsibility with regards to such problems (failure of performance, computer virus, communication line failure, alternation of content, etc.) incurred as a result of using this site or any link to external sites.

5.5 The materials on this site do not constitute medical, financial or other professional advice. You should consult an appropriate professional for specific advice tailored to your situation.